Updated 07 February 2022

NAMIBIA WELCOMES BACK ALL INTERNATIONAL TOURISTS & ARRIVALS:

Namibia announced new implementation protocols that will guide the country's international tourism revival initiative. These protocols came into effect from 1 September 2020.

As of 1 August 2021, Namibia has lifted all travel restrictions between regions.

Open for international travel via:

• Airports
• Land borders, except MataMata

Health screening & COVID-19 protocols on arrival.

Before arriving in Namibia, all travellers older than 5 years must take a PCR test within 72 hours from when the test sample was taken and upload it onto the Trusted Travel (TT) platform - https://africacdc.org/trusted-travel/. Visitors will also be required to present the negative test certificate upon arrival in Namibia. Travellers with results from non-TT compliant labs must upload results to the Global Haven system. From 15 January 2022, only test results from the Trusted Travel platform or results that have been verified on the Global Haven system will be valid for entry. See a guide on how to use the Trusted Travel platform - https://www.atta.travel/media/21567/trusted-travel-guide-namibia-nov21.pdf?mc_cid=4502150350&mc_eid=61561fe895.

• All travellers must complete the COVID-19 Surveillance Form before departing to Namibia.
• Travellers are recommended to carry hard copies of all the above documents.
• Travellers will be required to undergo health screening and temperature testing
• Travellers will be required to complete a short health questionnaire.

AMENDED BOOKING POLICY:

Booking a safari during the time of Covid-19: Blue Crane Safaris Namibia is committed to providing flexibility and financial security to any guests planning travel with us to any lodge. We will be as flexible as reasonably possible in amending guest bookings. With country-specific requirements and quarantine eventualities there might not be a universal solution, however we aim to provide conditions that ease the uncertainty and provide you with the faith that, even in a time where we travel or book our safari with COVID-19, we are available to look after you.

These new terms replace our previously released terms and will stay in place until such time as the WHO declares the pandemic as over or travel restrictions in the destinations we operate in, have been lifted. Once that is the case, we will revert back to our standard terms & conditions.

The below outlined T&C's apply to Blue Crane Safaris' Guided Group Tours in Namibia, Botswana, Zimbabwe and Zambia. Although we endeavour to offer the same for tailor-made travel, they may differ depending on our partners' policies.

Existing bookings:

Confirmed Bookings Travelling 01 May 2020 to 31 July 2021, Guided Group Safaris:

• Anyone booked to travel between 1 May 2020 and 31 July 2021 can postpone to any time or season for up to 18 months from original travel date.
• In the event that guests are travelling after July 2021; we recommend waiting before making a decision on moving the departure. We are currently prioritising travellers with immediate travel plans and guests travelling until the end of July 2021.
• We will retain or request, if not paid already, the 25% deposit paid for the original booking and will apply standard payment terms to the revised dates. All deposits have to be pre-paid with immediate effect.
• If guests are unsure of their future travel arrangements, we will automatically provisionally book them for the same dates in 2021 or 2022. This will be subject to availability. In these instances, provisional bookings will be held for 90 days which allows guests time to consider when they'd like to travel.
• Once a booking has been postponed to new dates, our standard cancellation and payment terms and conditions will apply to the new travel dates.

The above cancellation terms apply for all Blue Crane Safaris Namibia guided, fly-in safaris and self-drive tours.

Confirmed Bookings Travelling 01 May 2020 to 31 July 2021, FIT Travel and Private Guided Safaris:

For FIT travel and private guided safaris, we will endeavour to apply the same policies as set out above, however, this is subject to third party supplier negotiation and will be dealt with on a case by case basis.

Once a FIT booking or private guided safari has been postponed to new dates for travel later in 2021, any further postponement arrangements, prior to 60 days before travel, will carry an admin fee of US$300 per booking.

Confirmed Bookings Travelling After 01 August 2021:

We recommend that guests wait until 45 days prior to their confirmed date of travel, in order to monitor the global status of travel restrictions.

Choosing to cancel a booking based on uncertainty is understandable, but we advise guests to wait before doing so. Many travel operators are imposing standard terms and conditions which may result in any monies paid out being non-refundable. We advise guests to defer travel to ensure any moneys paid are reserved for future use.

With our flexible policies for all future travel, we highly recommend guests take out comprehensive travel insurance to ensure any funds lost can be recovered.

The responsibility is on the traveller to ensure that they are aware and compliant with the COVID rules and regulations set out by the country that they are travelling to.

New bookings - Free cancellations & more flexibility:

In order to provide guests and partners with more flexibility and security, we have revised our terms & conditions for new bookings on Guided Group Safaris:

The Guest may cancel the booking by notifying us in writing, by no later than 30 days before travel, in which case the guest will be refunded his previously paid 25% deposit.

Extension of all 2020 rates until 31st December 2021 until further notice.

Any bookings made +90 days prior to arrival, may be provisionally held for 21 days until further notice; should we receive a confirmed booking for the provisionally booked dates/rooms, we will request you confirm your booking with a deposit paid within 5 working days or cancel the booking.

In order to confirm a booking, a deposit of 25% will be requested as per our standard T&Cs.

Final payment needs to reach our account 30 days before travel.

Cancellation Policy for New Bookings on Guided Group Safaris:

Free cancellation up to 30 days prior to travel. Booking is 100% refundable.

Cancellation within 30 days of travel – Below cancellation fee applies unless booking is being postponed due to COVID related reasons

• 21 days to 29 days prior to departure: 30% of the total rate
• 14 days to 20 days prior to departure: 50% of the total rate
• 8 days to 13 days prior to departure: 80% of the total rate
• Less than 8 days prior to departure: 95% of the total rate

Cancellation Policy for NEW FIT Bookings:

For FIT travel and private guided safaris, we will endeavour to apply the same policies as per Guided Group travel, however this is subject to third party supplier negotiation and will be dealt with on a case by case basis.

Once a FIT booking or private guided safari has been postponed to new dates for travel later in 2021, any further postponement arrangements prior to 60 days before travel will carry an admin fee of US$300 per booking.

Refund Policy for New Bookings:

Between confirmation and 30 days prior to arrival: 100% refund to the value of money received, or credit to the value of money received for postponed / future travel.

From 30 days prior to arrival: Clients can postpone to any time for up to 18 months from original travel date due to COVID-related reasons as detailed below.

Should a client postpone their travel to a future date, 100% credit to the value of the booking will be used towards their new travel dates.

Within 72 hours prior to arrival: Standard cancellation fees will apply.

COVID-19 TERMS AND CONDITIONS:

Due to the status of the global health pandemic, we at Blue Crane Safaris Nambia are committed to providing guests with both flexibility and security during these uncertain times. The below COVID-19 terms and conditions are applicable as of 19 May 2020, and set out until The World Health Organisation has declared the pandemic over, or restrictions have been lifted in the guests country of residence or destination they are travelling to, allowing guests to travel.

These revised cancellation terms only apply to COVID-19 related reasons for cancellation, these include:

• The World Health Organisation has not revised the pandemic status.
• There are travel restrictions in the guest's country of residence and prohibits guest from travelling.
• There are travel restrictions in the destination that the guest is travelling to, prohibiting the guest from travelling.
• The destination the guest is travelling to has closed their borders to travellers from the guest's country of residence.
• Guests are unable to reach their destination due to international flights being cancelled, and no alternative routing is available.
• If quarantine for longer than 24 hours required in destination that cannot be avoided with negative covid test or vaccination and itinerary cannot be successfully rerouted.
• Home country of traveller requires quarantine for longer than 24-hours that cannot be avoided through testing or vaccination, nor can be avoided through re-routing of itinerary.
• We recommend that guests take out comprehensive travel insurance, should a guest contract COVID-19 and is under treatment or in Quarantine and is unable to travel, they will need to claim from travel insurance.

Contracting corona within 30 days of travel.

• Should a guest be travelling with someone that has contracted COVID-19 or is in self quarantine, we will allow the guest to postpone their travel up to 18 months after their original date and carry over 100% of their booking value to the new future booking.

Any reason for cancellation not listed above, Blue Crane Safaris Namibia's Standard Terms & Conditions apply.

The responsibility is on the traveller to ensure that they are aware and compliant of the COVID rules and regulations set out by the countries they are travelling to or transiting through.

Blue Crane Safaris Namibia's Covid-19 Action Plan

• Continual monitoring and communication of all current and updated information provided by the World Health Organisation on the global status of Covid-19.
• Prevention and solution strategies provided to staff on an ongoing basis, safeguarding human life and well-being by:
  • Keeping all staff continually updated on developments;
  • Providing clear mandates for increased personal hygiene;
  • Facilitating additional hygiene amenities for all travellers;
  • Educating all staff & guides on emergency procedures in the event of an incident;
  • Ensuring health & safety protocols are communicated to all third-party suppliers;
• Blue Crane Safaris Namibia continues to accept travellers on the condition they have agreed to comprehensive screening 2 weeks before travel.
• Guides and drivers have been fully trained on best practice procedures for limiting and containing any risk of infection. This includes:
  • Implementing a high level of cleanliness on vehicles, facilities and equipment
  • Providing hand-sanitisers in all tour, game drive & transfer vehicles
  • Encouraging travellers to wash hands more frequently throughout the journey
  • A best-practise action-plan should a traveller have flu-like symptoms
• Protective and preventative equipment is supplied and personally accessible for both guests and staff should the need arise.
• No cases of the COVID-Virus have been suspected or occurred during any private or group experiences including at any of the lodges and safari camps we make use of. This is continuously monitored.
• An incident reporting system is in place for staff to be proactive in attaining medical support at all times.
• Continuous risk assessment will occur and any individuals who display symptoms and meet criteria for testing will be identified and speedily directed through the correct procedures and medical channels.

These statements are subject to change as we continue to monitor and learn about Covid-19 and how it affects the realms of travel.